Frequently Asked Questions

How do I place an order with MTN Tool?

Placing an order with MTN Tool is simple! Browse our online store, select the products you need, and add them to your cart. Once you're ready, proceed to checkout and complete your payment. We accept MasterCard, Visa, American Express, Discover, and PayPal. After payment is processed, your order will be shipped promptly.

How can I track my order?

When an order you've placed with MTN Tool ships, you will receive a shipment confirmation email with your tracking number and a link to the shipping carrier's website. Orders are typically shipped via FedEx or UPS.

Will I be charged sales tax?

Orders will include sales taxes where applicable

When will my order be shipped out?

Orders will be processed within two business days after payment verification, excluding holidays. Shipment date may vary based off of product availability. Once your order ships, your payment method will be charged and you will receive a shipping confirmation email with your tracking number and a link to the shipping carrier’s tracking platform for updates.

What is a Bare tool?

When you see the term "Bare Tool" on MTN Tool, it means that only the tool itself is being sold—no additional accessories, attachments, or other items are included unless specifically mentioned. If you need further clarification, feel free to reach out to our customer support team for more details.

How do I know if my order has gone through?

You will receive an order confirmation email. If you have any questions, please contact us at support@mtntool.com

What payment methods does MTN Tool accept?

MTN Tool currently accepts the following payment methods: MasterCard, Visa, American Express, Discover, and PayPal.

How do I initiate a return at MTN Tools?

To return your order, please view and follow our Return Policy

Who pays for the return shipping when an order is returned to MTN Tools?

When returning an order to MTN Tool, the customer is responsible for return shipping costs. Once our warehouse receives the returned merchandise, please allow 2 to 5 business days for processing. It may take up to an additional seven days for your financial institution to process the return.